We want you to be happy with your Very Arsh order. If something isn’t right, here’s everything you need to know about returns and refunds.
Changed your mind?
For standard, non-personalised products bought online, you have 14 days from receiving your order to let us know you’d like to cancel and return it.
Once you’ve told us, you then have a further 14 days to send the item back.
You don’t need to give us a reason for changing your mind.
For change-of-mind returns, you are responsible for the cost of returning the item to us. We recommend keeping proof of postage until your refund has been completed.
Please contact us before sending anything back so we can provide the return details.
Personalised products
Products that have been personalised or custom-made specifically for you cannot normally be returned simply because you’ve changed your mind.
This includes products personalised with a name, message or other custom details requested by you.
This does not affect your rights if a personalised product arrives faulty, damaged, incorrectly personalised or is not as described.
Please note that an item being printed to order does not automatically make it a personalised product. Standard Very Arsh designs still follow our normal returns policy.
Mugs & fragile items
If you’re returning a mug because you’ve changed your mind, please package it carefully so that it reaches us safely and can be resold.
If your mug arrives broken or damaged, please don’t immediately post the broken item back to us.
Instead, contact us with:
- Your order number
- A clear photo of the damaged item
- A photo of the packaging it arrived in
We’ll then let you know the best way to resolve it.
Cards, prints & stickers
If you’re returning a card, print or sticker because you’ve changed your mind, please package it carefully.
Items should be returned without creases, folds, marks or other damage.
If an item has been handled beyond what is reasonably necessary to inspect it and this reduces its resale value, we may make an appropriate deduction from the refund.
Clothing & tote bags
Clothing and tote bags can be returned under our standard change-of-mind policy unless they have been personalised.
You may inspect or try on an item as you reasonably would in a shop, but please take care of it while deciding whether to keep it.
Returned items should not be worn beyond trying them on, washed, marked, damaged or otherwise handled in a way that reduces their resale value.
Faulty, damaged or incorrect orders
If we’ve sent you the wrong product, your order arrives damaged, or something is faulty or not as described, please contact us.
Include your order number and photographs where appropriate so we can understand what’s happened and get it sorted as quickly as possible.
Where there is a genuine fault, damage or error with your order, your statutory consumer rights are not affected.
We may offer a replacement, refund or another appropriate solution depending on the circumstances.
If an item needs to be returned because it is faulty, damaged, incorrect or not as described, you will not be left responsible for the necessary return postage cost.
What condition should a return be in?
For a change-of-mind return, please take reasonable care of the product while it is with you.
You can inspect an item as you would reasonably be able to in a shop. If it is used or damaged beyond what is necessary to inspect it and its value is reduced as a result, we may make an appropriate deduction from your refund.
Where possible, please use the original protective packaging when returning your order.
How to return something
1. Contact us first
Complete the returns form below or email info@veryarsh.co.uk. Please include your order number and tell us what you’d like to return.
2. We’ll provide the return details
Please don’t send a return without contacting us first.
3. Package your item carefully
You’re responsible for making sure a change-of-mind return is packaged appropriately for its journey back to us.
4. Send your return
For change-of-mind returns, the cost of return postage is your responsibility. We recommend obtaining proof of postage.
Refunds
Once we’ve received your return, we’ll check it and process any refund due.
For eligible change-of-mind returns, refunds will be made to your original payment method within 14 days of receiving the returned item, or receiving evidence that you’ve sent it back if earlier.
If you paid separately for standard delivery, the applicable standard delivery cost will also be refunded. If you chose a more expensive delivery service, such as an upgraded or express option, we are only required to refund the equivalent standard delivery cost.
If standard delivery was included free of charge, there is no separate outward delivery charge to refund.
Start a return or report a problem
If you’d like to return an item or there’s a problem with your order, please complete the form below or email us at info@veryarsh.co.uk.
Please include your order number and a brief description of what’s happened.
If your item has arrived damaged, faulty or incorrect, please also include clear photos of the item and its packaging where possible. This helps us understand what’s happened and get things sorted as quickly as possible.
Nothing in this policy affects your statutory rights.